Shipping Policy

Thank you for visiting and shopping at So Simple Solutions. The following are the terms and conditions that constitute our Shipping Policy.

 

SECTION 1 - Orders:

1.1 Deliveries:

1.1.1 Deliveries will be made using Australia Post or a courier service.

1.1.2 So Simple Solutions will make every effort to ship items in their original packaging.

1.1.3 Goods in transit are not insured unless the purchaser has pre-paid for insurance.

 

SECTION 2 - Domestic Shipping Policy:

2.1 Shipment Processing Time:

2.1.1 So Simple Solutions currently delivers to Australia and New Zealand only.

2.1.2 All orders are processed within 2-3 business days.

2.1.3 Orders are not shipped or delivered on weekends or holidays.

2.1.4 In case of a high volume of orders, shipments may experience a delay of a few days.

2.1.5 Additional transit days should be allowed for delivery.

2.1.6 Delivery delays can occur, and if there is a significant delay, the customer will be contacted via email or telephone.

2.2 Shipping Methods and Costs:

2.2.1 The risk in the product passes to the customer once it leaves the premises.

2.2.2 Title to the product is transferred upon full payment, inclusive of all delivery and freight charges.

2.2.3 Delivery costs and times vary based on the product's size, weight, and destination.

2.2.4 The delivery price is shown on the checkout page.

2.2.5 Deliveries will be handled by either Couriers Please couriers or Australia Post.

2.2.6 Orders are typically dispatched within 2-7 business days, and if the order cannot be dispatched, the customer will be notified.

2.2.7 Delivery dates provided are approximate and do not guarantee delivery by a specific date.

2.2.8 So Simple Solutions is not liable for any loss resulting from late delivery.

2.2.9 No specific delivery times can be guaranteed.

2.2.10 Any redelivery or parcel redirection will incur additional charges.

2.2.11 Customers are advised to provide a telephone number, delivery address, email address, and contact person for enhanced courier delivery.

2.3 Free Shipping:

2.3.1 So Simple Solutions may offer free shipping promotions from time to time.

2.3.2 Free shipping promotions are valid for standard domestic shipping only.

2.3.3 Additional charges may apply for express or international shipping options.

 

SECTION 3 - International Shipping Policy:

3.1 Availability and Destination:

3.1.1 So Simple Solutions currently ships to select international destinations.

3.1.2 The availability of international shipping will be specified on the website or during the checkout process.

3.2 Shipping Costs and Customs:

3.2.1 International shipping costs, delivery times, and any applicable customs duties or taxes will vary depending on the destination.

3.2.2 Customers are responsible for ensuring that the products comply with the customs regulations and laws of the destination country.

3.2.3 So Simple Solutions is not liable for any issues or delays caused by customs clearance procedures.

3.2.4 For more information on international shipping, customers can contact So Simple Solutions directly.

 

SECTION 4 - Customs, Duties, and Taxes:

4.1 Customs Duties and Taxes:

4.1.1 So Simple Solutions is not responsible for any customs duties or taxes applied to the customer's order.

4.1.2 All fees imposed during or after shipping, such as tariffs and taxes, are the responsibility of the customer.

 

SECTION 5 - Shipment Confirmation & Order Tracking:

5.1 Shipment Confirmation:

5.1.1 Once an order has shipped, customers will receive an email containing the order confirmation, tracking, and collection details.

5.1.2 The email will include the tracking number(s).

5.1.3 Tracking numbers become active within 24-48 hours.

 

SECTION 6 - Damages:

6.1 Damages During Shipping:

6.1.1 So Simple Solutions is not liable for any products damaged or lost during shipping.

6.1.2 If the customer receives a damaged order, they should contact So Simple Solutions to file a claim.

6.1.3 It is important to save all packaging materials and damaged goods.

6.2 Goods Damaged During Transport:

6.2.1 So Simple Solutions must be notified of any damage caused to goods during shipping within 24 hours of delivery.

6.2.2 Customers should provide photo evidence showing the damaged goods sustained during transit, prior to opening the package.

 

SECTION 7 - Returns and Refunds:

7.1 Returns:

7.1.1 Customers may be eligible for a return or exchange subject to So Simple Solutions' Return Policy.

7.1.2 Returns must be initiated within 14 days of receiving the product.

7.1.3 The product must be unused, in its original packaging, and in the same condition as received.

7.2 Refunds:

7.2.1 Refunds will be processed within a reasonable timeframe once the returned item is received and inspected.

7.2.2 Shipping and handling fees are non-refundable unless the return is due to a defect or error on the part of So Simple Solutions.

 

Please note that these policies are effective as of the date mentioned, and customers are encouraged to review them periodically as they may be subject to change.